Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At MadeForYourPets.com, we want you to be happy with your purchase. If there is a problem with your order, please contact our customer support team as soon as possible so we can review the situation and find the best solution.

1. Returns & Refunds

We accept requests related to damaged, defective, or incorrectly received products when you contact us within 7 days of delivery.

Our products are not eligible for return simply because you changed your mind, no longer want the product, or because the product does not fit your preferred size or color.

To be eligible for a return or refund, the product must have been received in a damaged, defective, or incorrect condition.

2. Damaged or Defective Products

If your order arrives damaged or the product is defective, please contact us within 7 days of delivery at:

info@madeforyourpets.com

To help us resolve your issue as quickly as possible, you will be required to provide:

Your order number
A description of the problem
Clear photographs showing the damage or defect
A video demonstrating the issue, when applicable

We may request additional information if necessary to properly assess your claim.

Once we review the information you provide, we will determine the appropriate resolution. Depending on the circumstances, we may offer a refund, replacement, or another appropriate solution.

3. Incorrect Item Received

If you receive an item that is different from the product you ordered, please contact us within 7 days of delivery.

Please provide your order number along with clear photographs and, where appropriate, a video showing the item you received.

After reviewing your request, we may offer a replacement with the correct product or a refund, depending on the circumstances.

Our goal is to resolve these situations fairly and efficiently.

4. Return Authorization

Please do not send any product back before contacting us and receiving return instructions.

Returns sent without prior authorization may not be accepted.

If we determine that the product must be returned, we will provide you with the appropriate return instructions and return address.

5. Return Shipping Costs

For products that are confirmed to have arrived damaged or defective, the applicable return shipping costs will be covered by the supplier.

For other approved return situations, responsibility for return shipping costs will be determined on a case-by-case basis.

We will provide specific return instructions after reviewing your request.

6. Condition of Returned Products

If a return is authorized, the product should be returned in the condition in which it was received.

Products that have been used, altered, damaged after delivery, or otherwise handled in a manner that caused additional damage may not qualify for a refund.

We reserve the right to review the condition of a returned product before approving a refund.

7. Non-Returnable Items

Certain products may be designated as final sale or non-returnable.

Where applicable, the product page or checkout information may identify products that are not eligible for return or refund.

Additionally, products are not eligible for return simply because:

You changed your mind
You no longer want the product
The product does not meet your personal preferences
You selected the wrong size
You selected the wrong color
The product has been used or altered

Nothing in this policy limits any non-waivable rights you may have under applicable law.

8. Refunds

If your refund request is approved, we will refund the purchase price of the affected product.

Original shipping charges are generally not refundable unless otherwise required by applicable law or expressly approved by MadeForYourPets.com.

Refunds will be issued to the original payment method used to place the order.

Once we approve your refund, please allow approximately 5–20 business days for the refund to be processed and reflected in your account, depending on your payment provider or financial institution.

9. Exchanges & Replacements

Depending on the circumstances, MadeForYourPets.com may offer a replacement instead of a refund, particularly when an item arrives damaged, defective, or incorrect.

Any replacement will be handled at our discretion based on the circumstances of the claim and product availability.

10. How to Request a Return or Refund

To request assistance with a damaged, defective, or incorrectly received product, please email us at:

info@madeforyourpets.com

Please include:

Subject: Return / Refund Request – [Order Number]

And provide:

Your full name
Order number
Product name
Description of the issue
Clear photos of the product
Video showing the issue, when applicable

Please do not return any product until our customer support team has reviewed your request and provided return instructions.

11. Late Requests

Requests submitted more than 7 days after delivery may not be eligible for a return or refund.

We recommend contacting us as soon as you notice a problem with your order.

12. Case-by-Case Resolution

Every situation may be different. MadeForYourPets.com reserves the right to review return, refund, replacement, and exchange requests individually and determine the most appropriate resolution based on the circumstances of the order.

This may include a refund, replacement, exchange, or other resolution.