Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept major payment methods available at checkout, including credit and debit cards, PayPal, Shop Pay, and Google Pay.

Can I change or cancel my order after placing it?

We process orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible at info@madeforyourpets.com.

Orders can only be modified or canceled before they enter processing or shipping. Once an order has been processed or shipped, it can no longer be canceled or modified.

Can I cancel my order after it has shipped?

Unfortunately, once an order has shipped, we are unable to cancel it. Please make sure your shipping information is correct before completing your purchase.

Shipping

Where do you ship?

We currently ship to addresses within the United States.

How long does shipping take?

Delivery typically takes 7–20 business days, depending on the product, shipping destination, carrier, and other factors. Processing times may also vary by product.

While most orders arrive within the estimated timeframe, occasional carrier or logistical delays can occur.

Is shipping free?

Many of our products include free shipping, while shipping fees may apply to certain products. Shipping costs, when applicable, are calculated based on factors such as product size, weight, shipping destination, and fulfillment location.

Any applicable shipping cost will be shown at checkout before you complete your purchase.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive an email containing your tracking information so you can follow your package's progress.

Why did my order arrive in multiple packages?

Some orders may be shipped in separate packages depending on the products purchased and their fulfillment locations. If your order contains multiple items, they may arrive at different times.

Are there any hidden customs or import fees?

We do not charge hidden fees at checkout. Any applicable costs will be shown during the checkout process.

Returns & Refunds

What is your return policy?

We want you and your pet to be happy with your purchase. We accept returns or other resolutions only for eligible issues such as products that arrive damaged, defective, or incorrect.

We do not accept returns simply because you changed your mind, ordered the wrong item, or no longer want the product.

Some products may be non-returnable due to their nature. Please contact us before sending anything back.

How long do I have to report a damaged or defective item?

Please contact us within 30 days of delivery if your item arrives damaged, defective, or incorrect.

To help us resolve the issue as quickly as possible, please include your order number along with clear photos or videos showing the issue.

What should I do if my item arrives damaged or defective?

We're sorry! Please contact us at info@madeforyourpets.com within 30 days of delivery and include your order number and clear photos or videos showing the issue.

Depending on the circumstances, we may offer a replacement or refund. In many cases, you will not need to return the damaged or defective item.

What if I received the wrong item?

Please contact us as soon as possible with your order number and clear photos of the item you received, including the packaging and shipping label if available.

We'll review the issue and work with you on an appropriate resolution.

My tracking says "Delivered," but I haven't received my package. What should I do?

Sometimes carriers mark a package as delivered slightly before it actually arrives. We recommend waiting 24–48 hours and checking around your property, with household members, neighbors, your building's mailroom, or other secure delivery locations.

If your package still cannot be located after that time, contact us at info@madeforyourpets.com with your order number and tracking information so we can investigate further.

What if my package is lost or hasn't arrived?

If your package has been significantly delayed or appears to be lost in transit, please contact us with your order number and tracking information.

We'll review the shipment status and help determine the appropriate next steps.

Products

Are your products safe for pets?

We carefully select products intended for pets and their everyday care, comfort, grooming, cleaning, and entertainment.

However, pets have different needs and sensitivities. Please review the product description, sizing information, and usage instructions before purchasing and always supervise your pet when appropriate.

If you have questions about a specific product, please contact us before using it.

How do I choose the right size for my pet?

Sizing information and recommendations are provided on the individual product page. We recommend measuring your pet and comparing the measurements with the sizing information provided before placing your order.

If you're unsure about sizing, contact us and we'll be happy to help.

Do all products have the same shipping time?

Not necessarily. Shipping and processing times can vary depending on the product and fulfillment location. For the most accurate information, please refer to the shipping information provided on the product page and at checkout.

Do you offer discounts?

Yes! Promotions and discounts may be available on selected products from time to time. Any applicable discount or promotion will be displayed on the relevant product page or during checkout.

Order Issues

What if my order is missing an item?

If your order arrives and an item is missing, please contact us at info@madeforyourpets.com with your order number and details of the missing item.

We'll review the shipment and help resolve the issue.

What if my tracking information hasn't updated?

Tracking information can sometimes take a little time to update, especially shortly after an order has shipped or during carrier transfers.

If your tracking hasn't updated for an unusually long period of time, contact us with your order number and tracking information and we'll look into it for you.